FAQ's
Do you offer delivery upgrades?
Cards are sent 2nd Class by default. A 1st Class upgrade is available at checkout. No other upgrades are available.
When will my card be posted?
In a typical week, I post orders every weekday. As a one-person business, I may occasionally take time off. Up to date shipping information is available here.
Can you post a card directly to someone?
Absolutely! Simply add your message to any card listing and I'll print your message onto the paper insert that goes inside the car. (please make sure the delivery address is correct). Your card is placed inside a white envelope with your recipients name on it and then I post the card in a board-backed envelope to ensure it reaches them in perfect condition.
Can you guarantee my card will arrive by a certain date?
I usually dispatch orders within one working day and aim for prompt delivery. Postal delays may occur during busy periods, bank holidays, staff shortages, or strikes. For updates, please visit Royal Mail Service updates.
Royal Mail delivery estimates*
1st Class: 93% arrive the next working day, but some may take up to 3 days.
2nd Class: Delivered on alternate weekdays only (no Saturdays). 95% arrive within 3 days, 5% within 5 days.
*Estimates only, not guaranteed.
Where is my order / is there any tracking?
UK orders are sent via Royal Mail 1st or 2nd Class, which are untracked services.
Please ensure your delivery address is correct. It is rare for items to be lost, and most late deliveries arrive a day or two after the estimated date.
Can I have two different coloured crochet hearts on my card?
Absolutely! Please leave a note at checkout with your colour preferences. (I only stock the colours listed)